Customer support that feels instant
AssistLine brings website chat, email, WhatsApp, Instagram and more into one real-time inbox, with an AI agent that answers the routine questions so your team can focus on the hard ones.
- Real-time by default
- Every channel, one inbox
- AI that knows when to hand off
Meet customers on the channels they already use
- Website chat
- Messenger
- Telegram
- SMS
- X
- TikTok
- Voice
- API
One workspace for your whole support team
Everything a modern support team needs, in a single real-time app that is fast enough to keep up with your busiest day.
One inbox for every channel
Chat, email, WhatsApp, Instagram, SMS and more land in a single real-time queue — threaded by customer, not by channel.
AI agent & copilot
Answers routine questions on its own, and drafts, summarizes and translates for your team on the rest.
Help center
Publish articles customers can search — and your AI agent learns from them.
Automations
Route, assign, label and reply with rules that run the moment a message arrives.
Reports & CSAT
Response times, resolution rates and satisfaction, by agent, team, inbox or label.
Built for teamwork
Private notes, @mentions, teams and live presence, so nobody answers the same customer twice.
Contacts with context
Every conversation, order and custom attribute on one profile — segment them and reach out with campaigns.
Resolve the routine, automatically
Your AI agent answers common questions in seconds, on every channel, around the clock — and knows when a human should take over.
- Trained on what you already know
Point it at your help center, docs and past conversations. Answers cite their source.
- Hands off with full context
When a question needs a person, it routes to the right team with a summary — no “can you repeat that?”
- You set the guardrails
Choose its tone, the topics it may handle, and exactly when it must escalate.
Live in an afternoon, not a quarter
- 1
Connect your channels
Add the chat widget to your site and link email, WhatsApp, Instagram and the rest in a few clicks.
- 2
Teach your AI agent
Import your help center and docs. Set its tone, its limits, and who it hands off to.
- 3
Resolve, then improve
Your team works one real-time inbox while reports show what to automate next.
The details that make support feel effortless
- Canned responses
Reply to common questions with a slash.
- Auto-assignment
Balance load by availability and capacity.
- Labels & custom views
Slice the queue however your team works.
- Private notes
Discuss a ticket without the customer seeing.
- Business hours
Set expectations with auto-responders.
- Multilingual
Translate both sides of a conversation live.
- Command bar
Keyboard shortcuts for everything.
- CSAT surveys
Ask how it went the moment you resolve.
- Campaigns
Reach out proactively to the right segment.
- Pre-chat forms
Collect details before the chat starts.
- API & webhooks
Wire AssistLine into the rest of your stack.
- Roles & permissions
Give every agent exactly the access they need.
Questions, answered
Everything you might want to know before you start.
Give every customer an instant answer
Bring your channels together, switch on your AI agent, and see what your team does with the time it gets back.